Serenity Maturity Certification
Serenity Systems improves business performance of enterprises with ERP systems by standardizing IT infrastructure and then optimizing key business processes. Through Serenity’s Certification (developed from Microsoft’s Infrastructure Optimization model) business goals are supported by the IT infrastructure and ERP system while management is provided with peace-of-mind via our user, network, and systems support with performance visualizations.
The benefits of Serenity Certification include:
- Minimum of 20% IT cost savings guaranteed (based on IT costs per PC)
- Improved service levels (SLAs benchmarked and improved through scorecard and reporting)
- Business agility improved that results in measurable productivity and/or efficiency improvements
Basic organizations are in efficient performers and have high costs and average service levels and agility. These organizations typically use few best practices and change IT providers every eighteen months to two years.
Step one of our process to ensuring maximum performance is an Information Technology and Business Strategy Gap Assessment. The objective is to build consensus for the roadmap towards a better performing IT environment. The Serenity Assessment defines technology and systems needs based on business goals and assesses the following:
- Business continuity and risk assessment (What is needed to minimize business and IT related risks?)
- Identify and quantify business, system, and IT related strengths and weaknesses
- Identify gap areas of expertise
- Is there an opportunity for cost savings? (Determine current IT systems ROI and opportunity costs)
- Recommendations for developing competitive advantage
- Roadmap to ensure IT strategy is exactly aligned to the business strategy for the next 3-5 years.
The assessment determines the technical maturity of your organization compared to Microsoft’s IO (Infrastructure Optimization) model. Your investment in your people and technology systems is a key driver and the difference between acceptable results and best-in-class results. Contact Serenity for more information on assessing your IT performance relative to industry and competitor benchmarks.