IT Managed Services
Technology can be a competitive asset or a major resources drain. Our flagship offering is the perfect blend of IT services for your users and network coupled with maximum flexibility. Serenity Systems will manage your network, systems and tools, and provide PC support and help desk for a flat monthly fee.
Not only that, we provide these services in your facilities or ours depending on your needs. Even more exciting is that our Service Level Agreements guarantee that your business-critical systems will be operating to your satisfaction or we pay you back. Our client’s love our turnkey solution to their IT headaches.
Benefits of partnering with Serenity Systems include:
- Proactive maintenance and support programs ensure employees are productive and systems are efficiently utilized.
- We implement technology and tools that provide scalability and flexibility.
- Reduced operational risks based on proven technology, standardized methodologies, and field-tested best practices.
- Greater efficiencies with formalized methodologies backed by knowledge and experience gained from extensive engagements.
- Enterprise-class experience and expertise.
- Extra pair of hands for growing enterprises that do not need to want to hire full-time resources.
- Reduce IT costs by at least 20 percent.
Serenity Systems’ IT Managed Services ensures performance, productivity, predictability, reliability, and security and includes:
- IT help desk and PC support services
- Server, network & desktop management
- Complete and partial infrastructure outsourcing
- Preventative infrastructure maintenance
- Proactive monitoring and management
- Software inventory and asset management
- Activity reporting and analysis
- Maintains tracking of all call via a web based ticket tracking system
- 24x7 access via phone, email or web (customized customer online portal)
- Level 1,2 & 3 support for IT related issues
- Performance metrics (tickets, monitoring, etc)
- Client support services such as Windows, Citrix, Exchange, etc.
- Procurement management and support liaison for 3rd party hardware/software vendors
Serenity Systems is your trusted partner to help you efficiently and cost effectively optimize your IT infrastructure. Our enterprise-class solutions and services have been tested and refined through hundreds of successful engagements with both small and mid-sized manufacturing and distribution companies.
Serenity Systems’ IT Managed Services are more affordable than having one internal IT professional!
If you are interested in increasing your network and systems performance and reducing your long-term technology costs, let us have one of our specialists show you the difference!