Why Serenity?
Ten Reasons Why Serenity Is A Good Fit
- Our track-record. Founded in 2002, we have provided IT solutions to more than a hundred Houston organizations.
- Raving Fans. Our clients work with us for years and years. Read what they have to say at: Testimonials.
- On-Demand Resources. Not only will you have one technical specialist assigned to your account that is in charge of long-term efficiency and satisfaction, but you also have on-demand access to a plethora of resources including:
- PC Support -- 24x7 Houston based experts with an average of 9 years experience focused on providing Serenity Service Excellence.
- Systems Specialists
- Serenity Partners > We partner with best-in-class hardware and software providers.
- Technology, Systems, Software, and Tools > Because 100% of our job is providing IT solutions we have invested in best-in-class technology infrastructure and systems like remote monitoring, security, alerts, etc and can provide discounted solutions to your organization.
- Systems Expertise. We support and manage a number of major business systems including: ERP (Enterprise Resource Planning), Contact and membership databases (ACT), CRM (Customer Relationship Management) BI (Business Intelligence), Workforce Analytics, Accounting and Finance, Manufacturing, POS, HRIS/HRMS, and more. We have either worked with it or know the expert you should use!
- Root-Cause Solution Approach. Unfortunately most service providers are reactive, transactional, and focused on the administrative basics. Our team will proactively monitor, manage, and recommend solutions that provide the best near and long-term solution for your organization.
- Solutions for IT Professionals. From the latest ITIL and Microsoft best practices to solutions that take advantage of the latest improvement in Mobility, Paperless, Email Archiving, Security, Business Continuity, Risk Management, and more. We’ve got specialists for each of these areas that will complement your existing team and infrastructure.
- Resource Savings. We ensure your computers, handhelds, printers, servers, and networks are up and that people are trained. More importantly, we enable your people to focus on business critical issues
- Standards and Best Practices. We will apply ITIL and Microsoft IO (Infrastructure Optimization) best practices to your organization including policy and procedures, process streamlining and automation that will save your team time, headache, and budget. Serenity brings to every engagement scorecards, measurement and benchmarks, online reporting, and true operational and technology advisors.
- Performance Virtualizations. What is not measured cannot be improved right? We are leaders in reporting and benchmarking operations so that employees know, and can perform their best on a daily basis.
- Location. We are located near the Galleria at 1776 Yorktown Street Suite 860, Houston Texas 77056.