Services

IT Solutions for Business and Professional Services, Architecture, Engineering, and Construction:

Scaling costs, effectively sharing information, and conserving resources are constant challenges for labor-intensive firms. By their nature, service businesses depend on the productivity and efficiency of their knowledge workers to propel the business forward. The factors that are unique to most labor-intensive businesses create a number of challenges when working to optimize profitability:

• Change is not easily accepted by organization
• Cottage nature requires “high touch management”
• External factors and macro-economics drive the competitive environment
• Long-term value impacted by strong desire for immediate fixes
• Profitability is driven by mass and density inside geographic markets
• Sales and service processes are based on availability of resources within the existing labor market
• Customer acquisition and retention costs are excessive
• Field workers and disparate locations increase costs and impact efficiency

Top 2009 Resource Improvement Projects for Service-Based Businesses:

1. Many firms are “GOING GREEN” by reducing the amount of paper produced and by copying and sharing documents manually. Adopting paperless and document management processes also enables service firms to gain efficiencies through faster handoffs from contract to project completion.  Plus, It has been estimated that approximately 50-60% of all servers in the United States are going to be virtualized.
2. Performance Visualizations -- Being competitive in today's market relies on front-line employees as well as location and divisional mangers being able to make well-informed decisions based on real-time information.  Our Performance Visualizations enable an empowered workforce by integrating, connecting, and creating reporting/dashboards across the following landscape:
   • Microsoft SharePoint
   • Portals (Intranets / Extranets)
   • Partner & Supplier Portals  
   • Reporting across disparate applications, systems, and databases
   • Creating dashboards for front-line employees
   • Business Intelligence and Workforce Analytics

   We provide tools for organizations to transform data into useful, accurate information.  Providing flexible views with which a user can start with high-level summary information and then parse and drill into details allows your team to make important decisions that affect where you focus your efforts. Our experience can help you meet your business needs by:

   a.) Working with your leadership team to create automated daily performance reporting dashboards

   b.) Designing dashboards and scorecards to assist executives in quickly identifying the organizations performance against key performance indicators for your business

3. Enhance Productivity by Implementing Mobility Solutions -- Empower Your Workforce at All Times!  Mobility is growing fast and encompasses every aspect of your technology environment. Let us help you with:
   • Wireless access to your entire infrastructure via laptops, PDAs, SmartPhones, Blackberry, etc.
   • Email, data, and application access from anywhere
   • Web and video conferencing
   • Web 2.0 technologies

There are many technologies that can help your employees be productive while they are away from the office, but each one has its share of security, scalability and infrastructure pitfalls. Mobility solutions are achieved through Terminal Services, Citrix or a VPN. Each solution has its costs and benefits. 

• SaaS Evaluation and Selection -- SaaS is growing exponentially at a rate exceeding 40% annually. In fact, SaaS is expected to account for a quarter of the entire software market by year-end 2010.