At Serenity Systems Inc. we make IT simple for professional services firms by making employees more productive.
We do this by first ensuring a “PureUptime Computing Experience ” for employees while also providing Microsoft' Unified Communications & Collaboration benefits which your firm already has access to and is simply not using.
Benefits of Serenity Solution for Professional Services:
PureUptime Computing Experience:
- Get work done faster, better, and cheaper by having all the devices used communicate securely.
- Synchronize Outlook across multiple devices.
- Enable the workforce to work anywhere, anytime, with any device and have all the capabilities if they were at corporate headquarters.
- Enhance business continuity: In the event of disruption, employees have business continuity to work remotely with access to all corporate capabilities.
- Support your organization’s green initiatives, such as work from home, and travel and office-space reduction, by making the best use of technologies such as unified messaging, online project workspaces, interactive videoconferencing on PCs, and more.
- Respond faster to new opportunities.
- Empower teams to work more effectively.
- Help people find, reach and collaborate smarter with others.
- Shared Projects: Set up projects, assign responsibilities, & track progress - all visually!
- Shared Contacts: Create dedicated sharable contact lists for teams.
- Virtual Workspaces: Have employees or managers create dedicated & custom intranets, extranets & client portals and entire private, secure websites; it’s as simple as using FaceBook.
- Document Collaboration & Knowledge Management Portal: Store documents online, collaborate on them with remote teams. Manage with version control, commenting, and access permissions.
- Microsoft Unified Communications help employees to be more productive by making it easier to contact colleagues for information, check for messages, and stay productive while out of the office.
- Streamline information flows for improved management and decision-making
- Faster Resolution of Customer Issues: Enhanced communication between customer service and subject-matter experts through presence awareness, call forwarding, and other tools means customer issues can be resolved more quickly, reducing the cost required to field calls and handle customer interactions. Reduce the response time, manage flows, and eliminate device and media dependencies.
- Faster Project Completion: Improved communication within project teams improves efficiency and reduces completion time, as does the ability to reach out to subject-matter experts beyond the project team, allowing teams to complete more projects. These capabilities can also bring the same benefits to product development time, resulting in decreased time to market for new products.
Serenity IT Managed Solutions for Professional Services.
Our goal is to maximize the effectiveness of your employees. Strategies we deploy include:
#1: Ensure Equipment and Services are Always Optimized.At a minimum this includes all devices, Internet, Network Speeds, Connectivity, Access to Email.
- Slow network speeds, buggy equipment, and slow computers are a detriment to your success!
- A small to midsize business with technology infrastructure deployed at a single location typically has reasonably good connectivity and security. However, professional employees demands more server reliability and availability, a scalable storage solution, a more secure network and access from offsite, and streamlined backup security and efficiency.
- Business continuity and reduced disruption through:
- Increased storage expansion without downtime
- Lesser reboots with newer network components
- Reduced support costs and enhanced remote management capability
- Automate key IT processes and reduce risk exposure across the PC lifecycle with automation software
- Manage and protect data efficiently:
- Efficient database management
- Enhanced performance and storage space with high storage capacity servers
- 50x backup capacity without needing too much bandwidth, and fast data recovery with disk-to-disk data protection
- Enhanced application and data security
- Improved data encryption
- Improved data archiving and offsite backup management
- Improved security to prevent targeted theft, block unauthorized access to key company data, and enforce strong password policies
- Secure printing solutions encrypt all your business-critical data, and help secure your documents and printers from unauthorized access and misuse
- Comprehensive network security
- Enhance application responsiveness
#2: Leverage Unified Communication & Collaboration (UCC) to create a streamlined collaboration environment for employees, project teams, etc. that combines calendaring, email, voicemail, instant messaging, presence, voice and conferencing including PC audio, telephony, video and web.
Did you know there are readily available tools that enable your workforce to:
- Connect and share across time zones through voice, email, text, instant messaging, or the Internet by using a rich, yet secure mobile connectivity suite
- Help you prevent unauthorized users from accessing information or documents; and protect your clients, customers, business partners, and brand from data tampering
- Improved user and team productivity
- Easier contact with colleagues, partners, and customers
- Ability to check for messages and stay productive when out of office
- Collaborate with team sites, content management, and enterprise search
- Robust application and system reliability
- Enhanced provisioning without downtime
- Standalone network storage system unaffected by system downtime
- Proactive monitoring and management
At Serenity Systems Inc. we make IT simple for professional services firms by making employees more productive with live support, free live training, & video training and ongoing effective IT management best practices.
Outcomes Created by Serenity Solution for Professional Services: A productive and efficient workforce.
We invite you to read more: